Returns & Exchanges Policy and Process

How to Start a Return or Exchange

Quickly and easily process your return or exchange through our Returns Portal. Once completed, a return slip and shipping label will be emailed to the address associated with your order.

Return Policy

  • You have 21 days from the date of delivery to return eligible items.
  • Items must be unworn, unwashed, and in their original condition.
  • Returns sent to our address without using the Returns Portal will automatically be issued store credit.
  • Shipping costs are non-refundable.

Exchange Policy

  • One-time exchange is allowed for non-clearance items on your original order.
  • If you return an exchanged item, you will only receive store credit.
  • Clearance items are not eligible for exchanges.

Refund Policy

  • Refunds are accepted for eligible items returned within 21 days of delivery.
  • Shipping costs and return labels are not covered by us.
  • Clearance items are not eligible for refunds.
  • Ensure tracking is included on return shipments; we are not responsible for lost or untracked returns.
  • Please allow 5–7 business days for the refund to reflect in your account.
  • No refunds will be issued after 21 days.

Clearance Items

  • Clearance purchases are final sale:
    • No refunds or exchanges allowed.
    • Store credit only will be issued.
    • Shipping costs will not be refunded.

Return Shipping Labels

  • Return shipping labels are not provided for refund requests.
  • You are responsible for all return shipping fees unless stated otherwise.

What if my order wasn’t delivered?

  • If the carrier tracking says delivered but you haven’t received your order, please contact us immediately.
  • Once shipped, the carrier assumes responsibility for safe delivery.
  • We’ll open a case with the carrier and begin an investigation, which may take up to 2 weeks.
  • If the issue is unresolved after 2 weeks, you may choose between a reshipment or store credit.
  • Refunds will not be issued for delivery disputes.

Incorrect Shipping Address

  • Please double-check your shipping and billing information before placing an order.
  • We are not responsible for undelivered packages due to incorrect addresses entered at checkout.